Rob Jennings

Now Hiring: Customer Experience Coordinator

Job description
Starburst Creative’s Edmonton office is seeking a fully bilingual (English and French) Customer Experience Coordinator to join a dedicated team for a new online national brand. Your work will be focused on an exciting new eCommerce startup backed by one of our clients, a well-known and established Canadian company. The successful candidate will assist in the setup and representation of the brand via communication with current and potential customers across a variety of channels, include online chat, social media, email and telephone.

The successful candidate will also have an opportunity to assist the team with marketing initiatives, creative development and various other tasks to enhance the brand/customer experience. You will be responsible for ensuring eCommerce orders are successfully fulfilled and that every customer has an exceptional experience. You will report to and work with the Brand Manager to achieve an extremely high level of overall customer satisfaction. Passion for this industry is an asset.

Required:
– One or more years experience in customer service, ideally in an eCommerce setting
– Bilingual (English and French)

Desired:
– A marketing-related degree or diploma
– Experience in making people happy

Interested applicants are asked to send their cover letter and resume with “Customer Experience Coordinator” in the subject line to recruitment@starburstcreative.com no later than 5 p.m. on Friday, June 30th.

Rob Jennings

Now Hiring: Content Coordinator (dedicated client team)

Starburst Creative’s Edmonton office is seeking a Content Coordinator to join a dedicated team for a new online national brand. Your work will be focused on an exciting new e-commerce startup backed by one of our clients, a well-known and established Canadian company.

The successful candidate will create, manage and maintain engaging social media and digital content for the start-up company’s social media platforms, including scheduled and real time content creation, post scheduling, monitoring and reporting—and remain current on emerging social media tools, trends and technologies.

You will report to and work with the Brand Manager to execute content strategy. You will work with the rest of the Starburst Creative team to develop content.

Requirements:

  • A marketing-related degree or diploma
  • Two years experience in social media coordination and/or management, preferably in an agency setting
  • Working knowledge of all major social media platforms and their functionalities, including scheduling and reporting, apps, best practices and advertising and business management.

Starburst Creative is Edmonton’s fastest growing advertising and interactive agency. Our award winning agency integrates design, technology and communications to solve business and marketing problems for a diverse group of local and national clients.

Interested applicants are asked to send their cover letter and resume with “Content Coordinator” in the subject line to recruitment@starburstcreative.com no later than 5pm on Friday, April 21st.

Rob Jennings

Now Hiring: Communications Director

Content is king. And we need royalty.

Starburst Creative is hiring a full-time Communications Director with at least seven years of experience. Agency experience will be considered an asset.

The successful candidate will possess sharp writing skills that can be applied to everything from social media posts to long-form editorials. He or she will be a superior strategic thinker capable of weaving together a range of content, marketing and advertising into cohesive communications strategies. He or she will also be an engaging public speaker who will be expected to lead client strategy sessions and participate in new business proposals and presentations.

Starburst is looking for a dynamic communicator with a mind for business, a solid understanding of digital, an obsessive attention to detail and a desire to always learn more and do better.

The Communications Director reports directly to the President and oversees a small team of social media and content coordinators. In this capacity, he or she will provide leadership on social media and other digital content development for Starburst’s clients. Additional responsibilities include media relations, event planning and qualitative and quantitative research.

Starburst Creative is Edmonton’s fastest growing advertising and interactive agency. Our award winning agency integrates design, technology and communications to solve business and marketing problems for a diverse group of local and national clients.

Please apply with your resume and cover letter via recruitment@starburstcreative.com with “Communications Director” in the subject line by 5pm May 2nd.

Brenna Voogd

Now Hiring: Development Lead

You like leading the way. We like going places.

Starburst Creative is looking for a strong technical leader to take our development team to the next level. Someone to give us a sound base in the development process while leading from the front.

Here’s your opportunity to make a big impact in an agency exploding with growth and opportunity.

On your watch, you will:

  • Lead and mentor our development team to bring our design team’s visions to life
  • Meet with clients to determine technical requirements
  • Work with our account team to provide realistic timelines
  • Be responsible for timelines and progress
  • Create and foster a collaborative and engaged engineering culture
  • Research new technologies to determine the best tools for upcoming projects
  • Champion best practice development methodologies to create high quality reusable code
  • Actively review development processes and provide recommendations on enhancements and optimization
  • Write code!

Qualifications

  • Minimum 10 years software development experience
  • Minimum 2 years in a leadership role
  • Strong knowledge of software development processes
  • Strong knowledge of LAMP stack
  • Strong front end skills (HTML, CSS, SASS, LESS, Javascript)
  • Experience with GitHub Flow
  • Experience with continuous integration (Jenkins, Hudson)
  • Experience with automated testing (Selenium, Nightwatch, WebdriverIO)

Nice to Haves

  • Experience with Single Page Applications (AngularJS, React)
  • Grunt or Gulp
  • Ruby on Rails
  • WordPress
  • NodeJS
  • DevOps experience
  • SEO experience

Starburst Creative is Edmonton’s fastest growing advertising and interactive agency. Our award winning agency integrates design, technology and communications to solve business and marketing problems for a diverse group of local and national clients.

Please apply with your resume and cover letter via recruitment@starburstcreative.com with “Development Lead” in the subject line by 5pm Friday, April 21.

Brenna Voogd

Now Hiring: Copywriter

Make sure it’s a great cover letter.

Starburst Creative’s Edmonton office is seeking a full-time, on-site copywriter with three or more years of experience to round out our rapidly growing, dynamic creative team. Candidates should have a related post-secondary degree or diploma but most importantly, the writing chops you can’t learn in class.

The successful candidate will work closely with a team of talented creative professionals to develop new advertising concepts and write original content for a diverse range of traditional and interactive communications projects.

If you’re a writer, idea generator, presenter and team player, you’ll find Starburst a great fit. And a brilliant opportunity to write the next chapter of your exciting career.

Starburst Creative is Edmonton’s fastest growing advertising and interactive agency. Our award winning agency integrates design, technology and communications to solve business and marketing problems for a diverse group of local and national clients.

Interested candidates should submit a cover letter, resume, portfolio or links to the best examples of their work by email with “Copywriter” in the subject line to recruitment@starburstcreative.com by 5pm on Friday, April 21.